He acts as an intermediary between clients and the rest of the logistics team. A client’s needs and concerns must be relayed to engineers or managers; likewise, if there is a problem of logistics, the problem and its solution must be communicated to the client. Therefore, a knowledge of logistics offers both clients and customer service representatives a greater grasp of the situation. As with other positions, successful customer service eventually leads to a management position responsible for establishing procedures for the entire customer service team.